Support

Email contato@mongas.com.br. Include your handle and what happened. Never send us a photo.

I bought the Pass but don't have it

Open the plan screen in the app and tap Restore purchase, signed in with the same Apple ID you used to buy. If it still does not appear, email us with the date of purchase.

I want a refund

Apple handles refunds. Request one at reportaproblem.apple.com.

I lost access to my account

If you added a recovery email, use the recovery option in the app and enter the code we send. Codes expire after 10 minutes. Without a recovery email or an active session on another device, we cannot recover the account.

I want to report an entry

Open the entry and tap Report entry. Choose a reason and confirm. A report does not remove the entry automatically. We review it.

I want to delete my account

In the app, go to Settings and tap Delete account. You can export your data first. If you are a group admin, you will be asked to transfer or close your groups.

If you can no longer open the app but added a recovery email, email us from that address and we will help you delete the account.

Something is broken

Email us with your device model, iOS version and what you tapped before it broke.